Answer shopper questions, recover abandoned carts, and keep the conversation going after purchase.
Shopper has questions before checking out.
Order placed successfully after a helpful conversation.
+$32.00 recoveredExample journey · the agent answers in the thread, then shares a checkout link
Let your AI agent help shoppers resolve questions and find their way back to checkout.
Answer common questions about shipping, sizing, refunds and more.
Understand what they're interested in and provide helpful, accurate answers.
When they're ready, send a secure link to pick up where they left off.
Example conversation
Keep your AI agent available for helpful follow-ups and the next customer question.
Follow up to make sure everything is going well.
Help with care, usage, returns and other common questions.
Keep the conversation going and turn one-time buyers into repeat customers.
Example conversation
Track recovered revenue, cart recoveries, and conversation outcomes in one place.
Set up your AI agent in a few simple steps.
Securely connect your store to get started.
Share key information about your products, policies and brand.
Turn on your agent and start helping shoppers.
Agent knowledgeReady to reviewYour agent only talks to people who already chose your store — and it behaves like your best store associate would.
Dotreply only messages shoppers who left a cart or placed an order with you. No cold outreach, no purchased lists. Opt-outs are honored instantly.
The first message is plain text and asks if they need help. Links and checkout details only come after the shopper replies.
The agent speaks from your products, policies and brand notes. When it isn't sure, it says so and hands the thread to your team.
Short answers. Ask anything else on a demo call.
Yes. Dotreply installs as a Shopify app, connects to your store in a couple of minutes, and uses your checkout, products and policies. No theme changes needed.
A normal iMessage thread from your brand. The first message is plain text and asks if they have questions. If they reply, the agent answers in the same thread and, when they're ready, sends a secure link back to their checkout.
It says so and escalates. You get the thread with context, reply as a human, and the agent steps back. It never invents shipping times, prices or policies.
Only people who left a cart or ordered from you are messaged, with sensible limits on timing and frequency. Anyone can opt out by replying, and the agent won't contact them again.
We're onboarding a small group of Shopify brands right now and walk through pricing on the demo call. It's tied to the conversations your agent handles, not seat counts.
Now onboarding Shopify brands in small batches.
We're onboarding Shopify brands in small batches. Leave your work email and we'll reach out to set up your agent.